What Are Cookies and Tracking Technologies?

When you visit ulcoravien.pro, we use small text files called cookies that get stored on your device. Think of them as digital bookmarks that help our site remember your preferences and understand how you interact with our content.

We also use similar tracking technologies like web beacons, pixels, and local storage. These tools work quietly in the background, collecting information about your browsing patterns without interrupting your experience.

Most modern websites rely on these technologies to function properly. Without them, you'd need to re-enter your preferences every time you visited, and we wouldn't be able to provide personalised content or improve our services based on real user behaviour.

Types of Cookies We Use

Not all cookies serve the same purpose. We've organised ours into four distinct categories based on what they do and why we need them.

How Cookies Improve Your Experience

Here's what happens behind the scenes when you interact with our site:

• When you download a franchising guide, we remember that you've already accessed it so we can suggest related resources
• If you're researching funding options, we track which pages you spend time on to understand what information matters most to prospective franchisees
• We monitor which articles get shared most often, helping us create more of the content our Australian franchise community finds valuable
• Analytics show us if people abandon our contact form halfway through, prompting us to simplify the process
• We test different layouts on our learning program pages to see which ones make information clearer and easier to digest

The data we collect is aggregated and anonymised for analysis. We're looking at patterns and trends, not tracking individual users by name.

Specific Cookies and Data Storage

Below is a detailed breakdown of the primary cookies active on ulcoravien.pro as of March 2025:

We review our cookie inventory quarterly and remove any that no longer serve a clear purpose. This list gets updated whenever we add or remove tracking technologies.

Third-Party Cookies and External Services

Some cookies on our site come from external services we use to enhance functionality. These include:

• Google Analytics: Provides detailed insights into how visitors navigate our site and which content performs best
• YouTube: If you watch embedded videos on our learning resources, YouTube may place cookies to track viewing behaviour
• LinkedIn Insight Tag: Helps us measure the effectiveness of professional content shared on social platforms
• Hotjar: Records anonymised session replays and heatmaps to identify usability issues

Each of these services has its own privacy policy governing how they collect and use data. We've vetted these providers to ensure they meet Australian privacy standards, but you should review their policies independently if you have concerns.

Third-party cookies are typically classified as marketing or analytics. Rejecting non-essential cookies through our control panel will block most of these automatically.

Data Retention and Storage

How Long We Keep Cookie Data

Different cookies have different lifespans based on their function:

• Session cookies delete themselves when you close your browser
• Functional cookies typically last 6-12 months so your preferences persist across visits
• Analytics cookies may remain active for up to 24 months to track long-term trends
• Marketing cookies usually expire after 12 months or when you clear them manually

Where Data Gets Stored

Cookie data resides locally on your device until it expires or you delete it. Analytics data collected from cookies gets transmitted to servers operated by us and our third-party providers, primarily located within Australia and governed by Australian privacy regulations.

We don't sell cookie data to third parties. Any information shared with service providers is done under strict data processing agreements that limit how they can use the information.

Managing Cookies Through Your Browser

Every major browser gives you tools to control cookie behaviour. You can block all cookies, allow only first-party cookies, or review and delete cookies individually.

Keep in mind that blocking all cookies will prevent you from logging into our platform and may disable other essential features. If you're concerned about tracking rather than functionality, focus on blocking third-party and marketing cookies specifically.

Most browsers also offer "Do Not Track" settings, though not all websites honour these signals. ulcoravien respects Do Not Track requests by limiting analytics and marketing cookies when we detect the signal.

Your Rights Under Australian Privacy Law

The Privacy Act 1988 and Australian Privacy Principles give you specific rights regarding personal information, including data collected through cookies:

• Right to access: You can request a copy of the information we've collected about you through tracking technologies
• Right to correction: If cookie data has led to inaccurate assumptions about your interests or behaviour, you can ask us to correct our records
• Right to deletion: You can request we delete cookie-based data associated with your account, subject to legitimate business needs and legal obligations
• Right to opt-out: Beyond cookie controls, you can opt out of marketing communications and request we stop processing your data for non-essential purposes

To exercise any of these rights, contact our privacy team using the details at the bottom of this page. We'll respond within 30 days and work with you to address your concerns.

Changes to This Policy

We update this policy whenever we change how we use tracking technologies or in response to new privacy regulations. The "Last Updated" date at the top reflects the most recent revision.

Significant changes—like adding new cookie categories or working with different third-party providers—will be announced through a notice on our homepage or via email if you're registered with us.

We don't reduce your privacy protections retroactively. If we make changes that affect how we handle existing data, we'll seek your explicit consent before applying the new policy to information already collected.